FAQs
Find the Answers Here
Looking for a bit more information about our services and plans? Here is a collection of all the questions we usually get asked by our clients for your convenience. If you have any other questions, please let us know.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We're partnered with square and quickbooks payments. We accept all major credit and debt cards, as well as cash.
DO YOU CHARGE BY THE HOUR?
We generally charge by the hour, but for bigger jobs we can give a flat rate. Call today for your FREE ESTIMATE!
ARE OUR CLEANING PRODUCTS CHILDREN AND PET SAFE?
Yes, our maids use products that are safe for both children and pets. We take the safety of your family very seriously and use only non-toxic, biodegradable cleaning products that are free of harsh chemicals. All of our products have been tested and approved for use in homes with children and pets. Our maids are also trained to use these products in a safe and effective manner. Rest assured that your family and pets are in good hands with our maid services.
HOW TO SCHEDULE AN APPOINTMENT?
Best way to schedule an appointment is by calling our office (860)-326-6094 or sending us an email at clean@cleaninggenies.co
WHAT IS MOST EFFECTIVE WAY TO MAINTAIN MY HOMES LEVEL OF CLEANLINESS?
Getting on a recurring cleaning schedule with a professional maid service is the best way to maintain your home's cleanliness. Our maids are experienced and knowledgeable in the best practices for residential cleaning. We offer a variety of cleaning services, from basic cleaning to deep cleaning, so you can find the perfect plan to fit your needs. With a recurring service, you'll never have to worry about the state of your home again. Our maids will come to your home on a weekly or bi-weekly basis to ensure that it looks and feels its best. Contact us today to get started on a recurring cleaning plan.
How do I know when my cleaners will arrive?
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HOW DO I REFER A FRIEND?
At our Maid service, we make it easy for you to refer a friend and take advantage of our $50 referral bonus. If you know someone who could benefit from our services, simply contact us and provide us with your friend's information. We'll take care of the rest and make sure they get the best possible service. If your friend signs up for our services, you'll receive a $50 bonus. Contact us today to refer a friend and get your referral bonus!
CAN I TIP MY CLEANERS?
Yes, if you would like to tip cleaners for a maid service, they are more than happy to accept tips. 100% of all tips go directly to the cleaners. Tips are a great way to show your appreciation for the hard work and effort put in by the cleaners. To leave a tip, you can do so in cash, or add it to the bill when you pay for the service. Cleaners are always be grateful for tips.
WHAT IF I'M NOT SATISFIED WITH QUALITY OF CLEANING?
At Cleaning Genies our work is backed by a 100% money back guarantee - if you're not completely satisfied with the quality of cleaning, we'll refund your money. We also provide a 24 hour warranty - if you're not happy with the job we've done, simply let us know within 24 hours and we'll reclean your home for free. Our promise to you is that we will always strive to provide the highest quality service at the most competitive prices.
HOW DO I KNOW WHEN MY CLEANERS WILL ARRIVE?
When you book an appointment with our maid services, you can expect to receive an email confirmation that outlines the details of your appointment. We also send several text reminders in the days leading up to your scheduled appointment to make sure you know exactly when our cleaners will arrive. Our cleaners are trained to arrive on time and will always strive to get to your home as quickly as possible. We guarantee that your service will never be late!